Returns Management

FarEye simplifies returns management at every stage of the journey, whether post-purchase or delivery, ensuring efficiency and customer satisfaction.

Discover how

Processing a return can be complex and frustrating. Whether you are a customer or a shipper, unwanted products must be returned to the right channel, efficiently. At FarEye, we help you make the process simpler, and faster.

Trusted by the world's top brands

Reduce Returns Cost and Improve Efficiency

Points Increase in Customer NPS

Reduction in WISMR Enquiries

Reduction in Manual Returns Processing Efforts

Through the journey - FarEye enables

We enable shippers with

- Ease of issuing refunds

- Visibility of the return journey for RTO

- Efficiently reusing returned inventory

We enable carriers to execute

- Returns with the lowest negotiated rates

- Quality check during pickups

- Lower costs with load consolidation

We enable your customer with

- Self-serve returns initiation through a branded portal

- Provision for refunds or store credits and labelless returns

- Tracking every step of the return journey including refunds

We enable shippers with

- Ease of issuing refunds

- Visibility of the return journey for RTO

- Efficiently reusing returned inventory

We enable carriers to execute

- Returns with the lowest negotiated rates

- Quality check during pickups

- Lower costs with load consolidation

We enable your customer with

- Self-serve returns initiation through a branded portal

- Provision for refunds or store credits and labelless returns

- Tracking every step of the return journey including refunds

Simplifying Returns Experience for Pre and Post-Deliveries

Post-Purchase Assist post-purchase returns processing with predefined workflows, increasing operational efficiency and lowering costs.

Post-Delivery For E-commerce & Retail Industry Deliver unique branded customer experiences with easy return and replacement options, with visibility of their orders.

Reduce cost of Returns Logistics

Empower local cross-docks to make crucial decisions on returned items: destroy, restock, or refurbish.

Minimize returns transportation costs by consolidating volume at the final-mile cross-dock.

Automate the return requests, update routes in real-time, and ensure timely and accurate processing.

Provide your customers with convenience while return processing.

Power up your returns management now

The FarEye solution provides comprehensive functionality for pickup, receiving, inspecting, and processing returns and exchanges. What sets FarEye apart is its unique ability to integrate these return flows seamlessly into your existing "forward" delivery network, accelerating speed and efficiency while reducing costs.

What led us to look for a product like FarEye was for us to be efficient at doing last-mile delivery. We needed routing software that would intelligently take a list of addresses and develop the most optimal driving route. By driving the optimal routes, we are decreasing our carbon footprint with fewer emissions, and we’re using less fuel.

Al Contreras

Customer Innovation Manager, Gordon Food Service

FarEye’s real-time visibility capabilities and last-mile logistics platform have given us the ability to read dynamic market conditions and make more informed decisions on routing orders dynamically to achieve on-time, accurate deliveries, ensuring a positive customer experience with every item purchased.

Dino Araneta

Founder, Chief Strategy & Innovations Officer, QuadX